Return, Refund and Cancellation
- You can raise cancellation request for items or orders by sharing us an email with your order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on email@example.com
- After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address. You have to submit a cancellation request on the same date before 2.00 PM.
- If the order is already shipped, we won’t be able to cancel it. However, you can refuse to accept the shipment if the ordered item is not the actual product you needed and the amount will be refunded to your bank account within 7-10 days of refusal. For the same you have to raise cancellation request.
- If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Bank Account once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with replacement of the product. Refund will be only given when we receive the product our end and QC verified.
- For cash on delivery orders, the refund amount will be settled in the o particular bank account shared by the customer.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. In case of any defective product the shipping charges will be bared by the company and if the wrong order placed by the customer, then he/she have to bare the shipping cost.
- In case your query is still not resolved, please write to us at firstname.lastname@example.org. Our Customer Care representatives will be happy to help you.